😡 I was an annual subscriber and took advantage of the Lifetime offer. It’s funny how I receive all their promotional emails urging me to upgrade to the Lifetime plan, yet their response when I have actual issues is disgraceful. I’ve contacted them over 16 times—via both email and the website’s customer support chat—and haven’t received a single reply. It is absolutely shameful and shows an incredible lack of professionalism. I assume I’m not the only one this is happening to—unless they’ve taken a dislike to me because they don’t like my hair. I have never seen such abysmal customer service. Or rather, it’s not just abysmal; it’s non-existent. I had already been communicating with them two weeks prior to the chats shown in this video, but the only response I received was from an AI that automatically replied saying the human team would get back to me in a few hours—yet they never did. I have tried contacting technical support through various channels—including mobile and desktop chat as well as email—but I have received absolutely no response.

AiLEX Tokscript about 4 hours ago

💡

Feature Request

Can’t get transcript of youtube video with my pro account, if I try it when not logged in it works. Thats the opposite of what i wanted by paying.

matthias 13 days ago

💡

Feature Request

Add the full creator analytics sidebar functionality in extension for YouTube and Instagram.🙏 🫡

AiLEX Tokscript about 1 month ago

1

💡

Feature Request

would be really useful to have a ‘bulk delete’ option so all those transcripts that show as’ failed’ can be removed…instead of having to to through each one, one at a time, to delete! IF I can autoselect all those videos, I should be able to click on some type of delete/trash button/icon and remove them quickly and easily!

Itz An Opinion about 2 months ago

💡

Feature Request

Hello, I want to change my email address, but when I click on the email field, nothing happens. Can anyone help me?

Mahmoud 2 months ago

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Feature Request

Hello, I try to delete my account and typed the email correctly but when I clicked on ‘Yes, Delete My Account’ button, it’s still not working. It’s that a known issue? or did I do something wrong here?

[Deleted User] 3 months ago

2

💡

Feature Request

Is there a way to solve the Unexpected token '<', "

Wilson Dos Santos 5 months ago

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Feature Request

I want to be able to group multiple videos into a single file for uploading. This would help in managing and uploading content more efficiently.

Datus 6 months ago

1

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Feature Request

The feature that is most missing from this application is a url reference, creator name or account and what date and time the video was accessed and transcribed. Every serious researcher/Journalist know they have to quote their references, so please can you put this vital information into the text in the first few lines of the document e.g. URL first line, Creator second line, DateTime stamp third line and Subject or Title fourth line or blank and in the filename ‘yyyyMMdd hhmm {Creator} {Title or subject}-TikTok TokScript’.txt If the format is consistent we can make software that isn’t AI to catalogue and index the information. Thanks for considering the feature request.

Joseph Wojciechowski 7 months ago

1

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Feature Request

my video in malay but tokscript detect in english. my browser malay language

mohdzuheiralbakry 9 months ago

8

💡

Feature Request

I have paid for the full year but sometimes i log in and post a script and it tells me I have to upgrade. This has happened many times in a week. I can’t use it when I want.

Janie Acutt 9 months ago

6

💡

Feature Request

As a user, I want to be able to transcribe Instagram Reels that have burned-in or edited subtitles directly in the video. My current workflow is blocked because many Reels use this style of captioning, and the tool currently shows 'transcripts currently unavailable' for them. This feature would allow me to process these videos.

lace 10 months ago

2

Dec 5

High Priority

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Feature Request